Passion for service is a characteristic that is more easily found in young adults. An operator with a close attention to detail will properly document incidents, respond to important details provided by subscribers under stress and efficiently deliver solutions to problems. Attention To DetailĪttention to detail goes without saying, because if an operator is incapable of following the standard operating procedures for specific incident types then the subscriber will not receive the response they need in a timely manner. Empathy is an obvious characteristic, because empathy is essential for any person who works to provide meaningful and personable customer service. In terms of efficiency, accuracy, and productivity.
The most important dispatch operator characteristics are:Īccording to our hiring and customer satisfaction statistics, operators who demonstrate the three characteristics produce the greatest level of customer service and operational output.
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